SCCM 1511 Upgrade Hangs Fix

Recently for a customer, we ran into an issue in which the SCCM 1511 upgrade was hanging at the following screen.

Backing up files for upgrade

If we open the SCCM install log file on the primary site, found at C:\ConfigMgrSetup.log, we will see the following message:

Notifying Site Component Manager of Site Shutdown

This step should only take a few minutes to complete, if you’ve waited a while, like 20 minutes for us–then go ahead and help SCCM out.

It’s trying to kill the SMS Component Manager service, and the SMS Exec service. If you’ve got a complex environment, it can take a long time to complete this step. Go ahead and stop the services manually using the task manager.

If this doesn’t work (it didn’t work for me, the services hung at ‘stopping’), you can use powershell to kill the service instead.

From the Task manager, look at the process ID for your SMS component manager service, and then run



And your install should proceed with no issues!


3 thoughts on “SCCM 1511 Upgrade Hangs Fix

  1. Éric Sylvain Périard December 14, 2016 / 1:46 pm

    I had a similar issue, except in my case Trend OfficeScan was holding up the WMI service to it’s listener service so I had to unload the AV before proceeding….

  2. Jason Ritchie December 6, 2017 / 11:10 am

    I encountered this issue in my environment while installing baseline 1702, but I noticed in my sitecomp.log that SCCM was very busy stopping components on all my site servers so I left it alone. It took more than 20 minutes for it to shut down all the services on every DP and component server in my environment, but it finally succeeded without intervention.

    • Aaron Genter February 9, 2018 / 11:51 am

      Jason, Thank you for the tip! We have a large infrastructure and monitoring sitecomp.log helped to know what was happening.

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